Analysis

Kohl's Business Process: 

A business process is a collection of business activities that translate inputs into outputs. The business process at Kohl's is to generate revenue from selling products that are purchased from vendors and suppliers. The process starts by Kohl's purchasing inventory (inbound logistics) then this inventory is displayed on the sales floor (operations). When customers buy products online from Kohl's app and choose them to be shipped to their house then that is where (outbound logistics) comes into play. Advertising the products thorugh online and TV ads to consumers and making the sales is the most crucial part of the process (marketing and sales). Last providing excellent customer service whether assisting a customer with a product or a refund, this is the human aspect of the business. The way Kohl's employees talk and interact with the customers determines whether or not that customer is going to come back in the future (customer service). All these business processes are what make Kohl's the great retail store it is. 

Structure Process:

Online Sales inlude sales that will be shipped directly to the customer and the buy online pick up in store (BOPUS) orders. The CommerceHub app keeps track of all inventory that is in the store and in-transit. When Kohls receives an online order CommerceHub lists all the item details and their location on the sales floor. Once the order is packed, if it's not a BOPUS order, the order is matched up with the best shipping provider based on where the order is going and the shipping type (standard or expedited). CommerceHub makes the order fulfillment process easier by connecting inventory location with order details and shipping provider all in one app. 

Dynamic Process:  

Social Media: Kohl's uses social media to stay on top of getting the word out about their new promotions while staying on top of what are the new trends. Social media is constantly changing whether gaining more followers or comments on your accounts. Feedback from consumers allows kohl's to improve their business such as bringing a discontinued item back, or other concerns of the customers. Some social media providers that Kohl's uses are Facebook, Twitter, Instagram and YouTube to engage, educate, and grab the consumers attention. Twitter is a very popular social media platform the Kohl's uses to recognize customers questions and answer them accordingly. Kohl's uses YouTube ma times when trying to market their new products and services because it is much cheaper than advertising on the television, radio, etc. 

Software:  Okta, Kronos, myWorkday, Kohl's App

Okta is a cloud-based system, that Kohl's uses to connect all their apps (Kronos, myWorkday, and Kohl's App) and safely store information. Okta also provides a single login for all apps. Kronos is used for creating employees schedules. Employees are able to view their current and upcoming schedules, how many hours they accumulated of the week, and request days off. MyWorkday app gives employees access to their payroll information, company benefits, and legal documents. Lastly, the Khol's app lets employees see inventory information, change e-signs, status and information about online orders, etc.  

 Hardware: Bluebirds, RFID's, Portable Printers, PC

Bluebird devices are mainly used for fulfilling online orders and updating e-signs. They can also be used to see inventory information and update merchandise ticketing. RFID's are primarily used for updating merchandise ticketing and locating merchandise on the floor or stock room. However, they cannot be used for completing online orders. Portable printers are used to print clearance or white tickets (change in price). Desktop computers are used for creating employees schedules, checking emails, accessing workday, etc. 

 

 Data: 

The data the company stores includes customer information such as phone numbers, transactions, name, email address, etc) Let us not forget about the data from inventory, keeping track of incoming and outgoing merchandise, returns or other operational activities. Data is really important for the company to know what brands are selling and which ones are not giving any sales. For this data the company uses a database called Okta and this database is from Oracle and it offers DBMS and it is an Inter-Enterprise Information System. 

Procedure: 

The procedure are the basic steps or instructions. In order for a customer to successfully place an order in the app and receive it, certain procedures has to be followed. First a customer must sign into or create an account with the Kohl's app. Then the customer has to browse the Kohl's catalog and place their desired items into their shopping cart. Next, they would go check out and apply any coupons or rewards that they have that are applicable to their order. Afterward, if desired and applicable, the customer would choose free pickup in store or have the item shipped to their house. Once, the customer inputs their valid payment method they would hit place order and wait until their order is ready to be picked up in store or have it shipped to their house.  Once, the customer inputs their valid payment method they would hit place order and wait until their order is ready to be picked up or until it has been shipped to their desire location. If the customer decides to pick up their order, they will first have to go to the online pickup line, show their order number and ID and wait until the customer service employee retrieved the order from the back.

People: 

The people are not only the user's of the Kohl's application, but also the people behind the application that handle all the components that allow the application to be put in the works. The users of the app help because without them the application would have no importance. The application makes it very easy for people who have busy lifestyle to shop online without the hassle of waiting for the internet on their computer to work, or if they are just always on the go.